Month: August 2022

Analyzing a Performance Gap

A few weeks ago I took a break from the virtual world and attended a live conference of performance excellence-minded professionals. In one workshop, I discussed gap analysis and some techniques for getting to the gap drivers. Because of the high-level of interest, I thought it would be helpful to share them now.  Where to… Read more »

Targets – Drivers of Excellence (Sometimes)

In this post we’ll discuss targets and their relationship with measures. A target is a desired level of performance. Its importance cannot be disputed, particularly when coupled with an actual performance level, or baseline. The difference between the actual and target is known as the gap. Therefore, the legitimacy of the gap depends on the… Read more »