Month: February 2022

The Cost of Poor Quality

How can project teams better ensure they get the support needed for process improvement initiatives? By support, we’re talking about resources-funding, people, and time. When the performance indicator and its gap aren’t enough, consider including the Cost of Poor Quality. The Cost of Poor Quality (COPQ) represents costs and lost opportunities that would disappear if… Read more »

How can you determine if your training program is effective?

A new ets client’s Chief Training Officer stated that their previous provider’s program for Lean Six Sigma training received very high satisfaction scores, but after almost four years, the Senior Leadership team questioned the value for the time and money spent to train a large percentage of the organization. This is a common and valid… Read more »