Areas of Expertise

ets remains focused and specializes in the areas that have the greatest benefits to organizations.

Areas of expertise include:

Organizational Assessment– to prioritize needs and develop change strategies; based on Baldrige, Sterling or Deming Prize criteria.

Strategy Development and Deployment– to focus the organization and align and integrate all operations.

Process Management –to define and standardize all work processes and systems.

Performance Improvement – to ensure measurable improvement through professional development and training.

Award Recognition – to demonstrate to customers, employees, and other stakeholders that your organization is a role model for performance excellence.


Organizational Assessment

Effective plans to achieve performance excellence must be based on facts and proven methodologies. ets provides an impressive array of leading-edge assessment tools designed to meet the needs of any organization- large, small, public, private or virtual.

 ets’ assessment approaches are based on the four best known improvement-focused management systems:

– Malcolm Baldrige Criteria for Performance Excellence
– European Foundation for Quality Management (EFQM) System
– Florida Governor’s Sterling Criteria for Performance Excellence
– Deming Prize Criteria

Assessments are available online or can be conducted on-site by ets’ certified practitioners.



Strategic Planning

Effective strategic plans transform your Vision into action by engaging partners and the workforce. ets’ Strategic Planning and Deployment Solutions are inclusive, fact-based, and recognized as “best practices” by both Baldrige and Sterling Award certified examiners.

– The mission is translated into Key Performance Indicators (KPIs).
– Strategic goal areas are identified to drive the KPIs.
– Goals are translated into Critical Few Objectives™ and a balanced scorecard to focus and align the organization.
– Measurable links of organizational strategy to every employee are developed.



Process Management

Mission critical outcomes are achieved only when the core processes that drive them are effectively managed. ets’ Process Management solutions enable you to manage proactively and prevent problems before they occur.

– Desired outcomes are systematically achieved.
– Every workforce member is linked to the Mission, Vision and Values through processes
– Accountability is objectively driven to all levels through measures.
– Suppliers are objectively selected and managed for continuous improvement and long term mutually beneficial relationships.


Flowcharting– Describing processes so that roles, activities, measures and improvement opportunities are identified ets’ certified practitioners.

Control Systems- Developing Standardized Work packages for monitoring performance and enabling proactive employee management to prevent defects and problems through the development of leading and lagging measures, and contingency plans

Systems Integration- Through the integration of the Leadership Team’s balanced scorecard, strategic plan measures, process measurement system, and employee appraisal system, the workforce is totally aligned to the organization’s Vision and goals.

Lean Six Sigma White Belt

The Lean Six Sigma White Belt course is our most popular program for engaging the entire workforce in process improvement and analytical thinking. The half-day format minimizes impacts on program and staffing schedules and is offered at an affordable price. Students attending will be awarded 0.4 CEUs.

Lean Six Sigma Yellow Belt

The Lean Six Sigma Yellow Belt course is a foundational learning program designed to provide essential core competencies for managing processes. It is also the first of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.

Lean Six Sigma DMAIC

The DMAIC course is designed to provide participants with the essential logic concepts and problem-solving tools to systematically analyze and improve any process. Emphasis is placed on the 5 DMAIC steps, the 33 roadmap checkpoints, and the application of the appropriate analytical tools for each step and situation. This course is the second of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.

Project Management for Lean Six Sigma

This course is designed to ensure project teams have the skills necessary to develop and effectively implement countermeasures to eliminate root causes discovered when applying the DMAIC methodology. Emphasis is placed on risk analysis, action plans, and determining project Return on Investment. Participants are also taught how to documents results, standardize improvements, and identify opportunities for continuous process improvement. Students attending will be awarded 0.7 CEUs.

Lean Six Sigma Green Belt

The Green Belt Certification program is designed to develop expertise with Lean Six Sigma through the direct application of tools and techniques on a strategic organizational issue. Participant teams are facilitated through process improvement by etsMaster Black Belts during the 5-day program in which they apply knowledge gained in the Advanced Yellow Belt series and additional tools learned for their specific project. The ets Green Belt program is among the most successful in the nation in terms of satisfaction, certification rate, and Return on Investment. Students attending will be awarded 7.6 CEUs.

Lean Six Sigma Black Belt

The ets Lean Six Sigma Black Belt program is designed to develop the in-house expertise organizations need to guide and support the performance improvement process. Emphasis is placed on leadership processes including Organizational Assessments, Key Performance Indicators, Strategic Planning, Work Systems, and advanced Lean Six Sigma statistical tools. Black Belt candidates are expected to demonstrate competency through the application of knowledge to a strategic priority from their organizations. Students attending will be awarded 16.2 CEUs.

Executive Belt

The purpose of the Lean Six Sigma Executive Belt Program is to prepare leaders for the implementation of organization-wide Lean Six Sigma and provide the tools necessary to maximize and sustain its benefits. A specific focus of the program is to develop strategies and prioritize projects for significant improvement. Also covered is the leader’s role in ensuring Lean Six Sigma applications are successful and lead to desired culture change. Students attending will be awarded 0.8 CEUs.

Award Recognition

Make organizational transformation complete by being recognized as the best through a state, national or international award program. ets can efficiently guide your organization through the award application process, from complete award-winning strategies, and facilitation to site visit preparation.

Using the ets approach, your organization can become a nationally recognized role-model in performance excellence in 3 years or less.

There is no other approach which enables you to more dramatically recognize and honor the workforce for its role in making your organization successful.