Electronic Training Solutions, Inc. (ets, inc.) is a training and management consulting firm that specializes in helping private, not-for-profit and public sector organizations achieve and sustain performance excellence. Areas of specialty include Baldrige-based organizational assessments, strategic planning, leadership development and a comprehensive program of Lean Six Sigma training. All courses are accredited by the International Association for Continuing Education and Training (IACET).

As a minority-owned consulting and professional development firm, we help organizations define and achieve their goals through the application of proven leadership and management principles. Our clients include not-for-profits, local and state governments, and corporations of all sizes. ets is the provider of choice for the Florida Sterling Council in the promotion and application of its Baldrige-based Performance Criteria for Organizational Excellence and the sole provider of its Lean Six Sigma training program.

ets is the provider of choice for the Florida Sterling Council in the promotion and application of its Baldrige-based Performance Criteria for Organizational Excellence and the sole provider of its Lean Six Sigma training program.

ets’ instructors, consultants, and facilitators have the highest technical credentials plus extensive experience in the fields in which they serve clients.

ets’ manuals, examples, and web-based resources are logical, practical, and reinforce the importance of “application for retention.”

ets’ progressive program content enables learners to progress from “beginner” to “expert” in a logical and timely manner. All courses are application-oriented and complement each other because they share a common objective – “transform the learner and the client organization.”

Our Team

Our Partners

Client Results

ets’ client organizations on both private, public, and not-for-profit sectors have been recognized with 16 Florida Governor’s Sterling Awards, 4 Baldrige Awards, a Deming Prize, and a Shingo Prize for Manufacturing Excellence.

2018 Orange County Public Schools – HR Division Governor’s Sterling Sustained Excellence Award

2017 Florida Department of Health in Bay County

2016 Big Bend Community Based Care

2016 Community Health of South Florida, Inc. (CHI)

2015 Kids Central, Inc.

2015 Orange County Public Schools – HR Division

2015 City of Tallahassee – Underground Utilities

2007 Brevard County Public Schools Florida Governor’s Sterling Award

2007 Florida Division of Blind Services Florida Governor’s Sterling Award

2002 Dade County Health Department Florida Governor’s Sterling Award

2001 City of Jacksonville Florida Governor’s Sterling Award

2000 Northeast Florida State Hospital Florida Governor’s Sterling Award

1999 Florida State Hospital Florida Governor’s Sterling Award

1998 Amelia Island Plantation Florida Governor’s Sterling Award

1997 Merrill Lynch Credit Corporation Malcolm Baldrige National Quality Award

1996 Merrill Lynch Credit Corporation Florida Governor’s Sterling Award

1996 Mike Shad Ford Florida Governor’s Sterling Award

1994 AT&T CCS Malcolm Baldrige National Quality Award

1994 AT&T Microelectronics – Dallas Power Systems Deming Prize

1992 AT&T Microelectronics – Dallas Power Systems Shingo Award

1992 AT&T Transmission Systems Business Unit Malcolm Baldrige National Quality Award

1992 AT&T Universal Card Malcolm Baldrige National Quality Award


Areas of Expertise

ets remains focused and specializes in the areas that have the greatest benefits to organizations.

Areas of expertise include:

Organizational Assessment– to prioritize needs and develop change strategies; based on Baldrige, Sterling or Deming Prize criteria.

Strategy Development and Deployment– to focus the organization and align and integrate all operations.

Process Management –to define and standardize all work processes and systems.

Performance Improvement – to ensure measurable improvement through professional development and training.

Award Recognition – to demonstrate to customers, employees, and other stakeholders that your organization is a role model for performance excellence.


Organizational Assessment

Effective plans to achieve performance excellence must be based on facts and proven methodologies. ets provides an impressive array of leading-edge assessment tools designed to meet the needs of any organization- large, small, public, private or virtual.

 ets’ assessment approaches are based on the four best known improvement-focused management systems:

– Malcolm Baldrige Criteria for Performance Excellence
– European Foundation for Quality Management (EFQM) System
– Florida Governor’s Sterling Criteria for Performance Excellence
– Deming Prize Criteria

Assessments are available online or can be conducted on-site by ets’ certified practitioners.

Strategic Planning

Effective strategic plans transform your Vision into action by engaging partners and the workforce. ets’ Strategic Planning and Deployment Solutions are inclusive, fact-based, and recognized as “best practices” by both Baldrige and Sterling Award certified examiners.

– The mission is translated into Key Performance Indicators (KPIs).
– Strategic goal areas are identified to drive the KPIs.
– Goals are translated into Critical Few Objectives™ and a balanced scorecard to focus and align the organization.
– Measurable links of organizational strategy to every employee are developed.

Process Management

Mission critical outcomes are achieved only when the core processes that drive them are effectively managed. ets’ Process Management solutions enable you to manage 

proactively and prevent problems before they occur.

– Desired outcomes are systematically achieved.
– Every workforce member is linked to the Mission, Vision and Values through processes
– Accountability is objectively driven to all levels through measures.
– Suppliers are objectively selected and managed for continuous improvement and long term mutually beneficial relationships.

Flowcharting– Describing processes so that roles, activities, measures and improvement opportunities are identified ets’ certified practitioners.

Control Systems- Developing Standardized Work packages for monitoring performance and enabling proactive employee management to prevent defects and problems through the development of leading and lagging measures, and contingency plans

Systems Integration- Through the integration of the Leadership Team’s balanced scorecard, strategic plan measures, process measurement system, and employee appraisal system, the workforce is totally aligned to the organization’s Vision and goals.



Lean Six Sigma White Belt

The Lean Six Sigma White Belt course is our most popular program for engaging the entire workforce in process improvement and analytical thinking. The half-day format minimizes impacts on program and staffing schedules and is offered at an affordable price. Students attending will be awarded 0.4 CEUs.

Lean Six Sigma Yellow Belt

The Lean Six Sigma Yellow Belt course is a foundational learning program designed to provide essential core competencies for managing processes. It is also the first of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.

Lean Six Sigma DMAIC

The DMAIC course is designed to provide participants with the essential logic concepts and problem-solving tools to systematically analyze and improve any process. Emphasis is placed on the 5 DMAIC steps, the 33 roadmap checkpoints, and the application of the appropriate analytical tools for each step and situation. This course is the second of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.

Project Management for Lean Six Sigma

This course is designed to ensure project teams have the skills necessary to develop and effectively implement countermeasures to eliminate root causes discovered when applying the DMAIC methodology. Emphasis is placed on risk analysis, action plans, and determining project Return on Investment. Participants are also taught how to documents results, standardize improvements, and identify opportunities for continuous process improvement. Students attending will be awarded 0.7 CEUs.

Lean Six Sigma Green Belt

The Green Belt Certification program is designed to develop expertise with Lean Six Sigma through the direct application of tools and techniques on a strategic organizational issue. Participant teams are facilitated through process improvement by etsMaster Black Belts during the 5-day program in which they apply knowledge gained in the Advanced Yellow Belt series and additional tools learned for their specific project. The ets Green Belt program is among the most successful in the nation in terms of satisfaction, certification rate, and Return on Investment. Students attending will be awarded 7.6 CEUs.

Lean Six Sigma Black Belt

The ets Lean Six Sigma Black Belt program is designed to develop the in-house expertise organizations need to guide and support the performance improvement process. Emphasis is placed on leadership processes including Organizational Assessments, Key Performance Indicators, Strategic Planning, Work Systems, and advanced Lean Six Sigma statistical tools. Black Belt candidates are expected to demonstrate competency through the application of knowledge to a strategic priority from their organizations. Students attending will be awarded 16.2 CEUs.

Executive Belt

The purpose of the Lean Six Sigma Executive Belt Program is to prepare leaders for the implementation of organization-wide Lean Six Sigma and provide the tools necessary to maximize and sustain its benefits. A specific focus of the program is to develop strategies and prioritize projects for significant improvement. Also covered is the leader’s role in ensuring Lean Six Sigma applications are successful and lead to desired culture change. Students attending will be awarded 0.8 CEUs.

Award Recognition

Make organizational transformation complete by being recognized as the best through a state, national or international award program. ets can efficiently guide your organization through the award application process, from complete award-winning strategies, and facilitation to site visit preparation.

Using the ets approach, your organization can become a nationally recognized role-model in performance excellence in 3 years or less.

There is no other approach which enables you to more dramatically recognize and honor the workforce for its role in making your organization successful.

ets current and past clients

Private Sector


Alinma Bank, S.A.

Amelia Island Plantation

American Express Travel

A.P. Moller-Maersk Shipping

Aruba Bank, Ltd.

Aubrey Daniels, Inc.

ATM Advisory Board

AT&T Network Cable Systems

AT&T Micro-electronics

AT&T Intellectual Properties

AT&T International

AT&T Bell Labs

AT&T Communications

AT&T Network Operations Group

AT&T Power Systems

AT&T Transmission Systems Business Unit

AT&T Universal Card

AT&T Wireless



Banco Santander, S.A.

Bank of America

Bascom Palmer Eye Institute

Bausch & Lomb


Bell South

Boeing Co.


Chase Manhattan Auto Finance

Chase Manhattan Branch Banking

Chase Manhattan Credit Card Services

Chase Manhattan Mortgage

Chase Manhattan Personal Finance

Chevron Chemical Company

Chevron USA Products Company

COM 21

Condit Ford

Continuous Learning Group, Inc.

CorNet International, Ltd.


Dow Chemical Canada

Duke Power Company

Eli Lilly & Co.

Emergent Group, Inc.

First Union National Bank

Florida Rock Industries

Florida Rock and Tank Lines

Florida Virtual School

Florists’ Mutual Insurance Company

Greenfield Associates

Harlequin Graphics

Health First

GE Capital

Home Gold

Hudson Tool and Die Company

Hunterdon Medical Center

Lebanon Agricorp

Lee Health

Lender’s Services Inc.

Lucent Technologies

MacAllister Machinery Company

Massachusetts Health Management Association


Merrill Lynch Americas

Merrill Lynch Credit Corp.

Merrill Lynch Group Employee Services

Merrill Lynch Private Client

Metropolitan Stevedore, Inc.


Mike Shad Ford

Moffitt Cancer Hospital Tampa

Niagra Mohawk

Nautilus Shipping


Oklahoma City Public Utilities

Pac Bell

Pacific Telesys

Rhodia S.A.

Rohm & Haas

Sealand Shipping



Sierra Pacific

Southern Co.

Sumter Electric

SunTrust Bank

Sprint / United

Symbol Technologies

Union 76

UtiliCorp / Black Hills Energy


Wellington Regional Medical Center

Yoder Brothers


Public Sector

Bay – Arenac Great Start Collaborative (MI)

Brevard County Government (FL)

Brevard Public Schools (FL)

Broward County Schools (FL)

Burlington Public Schools (NJ)

Cherry Hill Public Schools (NJ)

City of Jacksonville (FL)

DeSoto County School District (FL)

Florida Agency for Health Care Administration

Florida Agency for Persons with Disabilities

Florida Bureau of Preparedness and Response

Florida Department of Business and Professional Regulation

Florida Department of Children and Families – Hospitals, Districts

Florida Department of Community Affairs

Florida Department of Education

Florida Department of Elder Affairs

Florida Department of Emergency Services

Florida Department of Health (Various)

Florida Department of Insurance

Florida Department of Justice – Second District Court of Appeal

Florida Department of Juvenile Justice

Florida Department of Labor

Florida Department of the Lottery

Florida Department of Management Services

Florida Department of Revenue

Florida Department of Transportation

Florida Division of Blind Services

Florida Division of Emergency Management

Florida Division of Vocational Rehabilitation

Florida Lottery

Florida Tax Collectors (Various)

Junior League of Indian River (FL)

Kentucky Department of Education

Manatee County Government (FL)

Miami-Dade County Government

Miami-Dade County Health Department

Orange County Government (FL)

Orange County School District

Ottawa Area Integrated School District (MI)

Palm Beach County School District

Pinellas County Schools (FL)

Second District Court of Appeal

School District of Lee County


Not-For-Profit Sector

Big Bend Community Based Care, Inc.

Blind Services Foundation

Brevard Alzheimer’s Foundation, Inc.

Broward Workforce Development Board

Child Care Association of Brevard County, Inc.

Children’s Home Society

Children’s Services Council (Various)

Community Health of South Florida

Early Learning Coalition (FL)

Florida Association of School Administrators (FASA)

Florida Presbyterian Homes

Florida Sterling Council


Kids, Inc.

Kids Central, Inc.

Lee Health Systems

Life Management, Inc.

MITRE Corporation

Moffitt Cancer Center

Partners for Children and Families

School Readiness Coalition (Various)

Trustbridge Hospice

University of Florida Health

University of Miami Health Systems

United Way (Various)

Voices for Florida’s Children