Electronic Training Solutions, Inc. (ets, inc.) is a training and management consulting firm that specializes in helping private, not-for-profit and public sector organizations achieve and sustain performance excellence. Areas of specialty include Baldrige-based organizational assessments, strategic planning, leadership development and a comprehensive program of Lean Six Sigma training. All courses are accredited by the International Association for Continuing Education and Training (IACET).
As a minority-owned consulting and professional development firm, we help organizations define and achieve their goals through the application of proven leadership and management principles. Our clients include not-for-profits, local and state governments, and corporations of all sizes. ets is the provider of choice for the Florida Sterling Council in the promotion and application of its Baldrige-based Performance Criteria for Organizational Excellence and the sole provider of its Lean Six Sigma training program.
ets is the provider of choice for the Florida Sterling Council in the promotion and application of its Baldrige-based Performance Criteria for Organizational Excellence and the sole provider of its Lean Six Sigma training program.
ets’ instructors, consultants, and facilitators have the highest technical credentials plus extensive experience in the fields in which they serve clients.
ets’ manuals, examples, and web-based resources are logical, practical, and reinforce the importance of “application for retention.”
ets’ progressive program content enables learners to progress from “beginner” to “expert” in a logical and timely manner. All courses are application-oriented and complement each other because they share a common objective – “transform the learner and the client organization.”
ets’ client organizations on both private, public, and not-for-profit sectors have been recognized with 16 Florida Governor’s Sterling Awards, 4 Baldrige Awards, a Deming Prize, and a Shingo Prize for Manufacturing Excellence.
2018 Orange County Public Schools – HR Division Governor’s Sterling Sustained Excellence Award
2017 Florida Department of Health in Bay County
2016 Big Bend Community Based Care
2016 Community Health of South Florida, Inc. (CHI)
2015 Kids Central, Inc.
2015 Orange County Public Schools – HR Division
2015 City of Tallahassee – Underground Utilities
2007 Brevard County Public Schools Florida Governor’s Sterling Award
2007 Florida Division of Blind Services Florida Governor’s Sterling Award
2002 Dade County Health Department Florida Governor’s Sterling Award
2001 City of Jacksonville Florida Governor’s Sterling Award
2000 Northeast Florida State Hospital Florida Governor’s Sterling Award
1999 Florida State Hospital Florida Governor’s Sterling Award
1998 Amelia Island Plantation Florida Governor’s Sterling Award
1997 Merrill Lynch Credit Corporation Malcolm Baldrige National Quality Award
1996 Merrill Lynch Credit Corporation Florida Governor’s Sterling Award
1996 Mike Shad Ford Florida Governor’s Sterling Award
1994 AT&T CCS Malcolm Baldrige National Quality Award
1994 AT&T Microelectronics – Dallas Power Systems Deming Prize
1992 AT&T Microelectronics – Dallas Power Systems Shingo Award
1992 AT&T Transmission Systems Business Unit Malcolm Baldrige National Quality Award
1992 AT&T Universal Card Malcolm Baldrige National Quality Award
Areas of Expertise
ets remains focused and specializes in the areas that have the greatest benefits to organizations.
Areas of expertise include:
Organizational Assessment– to prioritize needs and develop change strategies; based on Baldrige, Sterling or Deming Prize criteria.
Strategy Development and Deployment– to focus the organization and align and integrate all operations.
Process Management –to define and standardize all work processes and systems.
Performance Improvement – to ensure measurable improvement through professional development and training.
Award Recognition – to demonstrate to customers, employees, and other stakeholders that your organization is a role model for performance excellence.
Effective plans to achieve performance excellence must be based on facts and proven methodologies. ets provides an impressive array of leading-edge assessment tools designed to meet the needs of any organization- large, small, public, private or virtual.
ets’ assessment approaches are based on the four best known improvement-focused management systems:
– Malcolm Baldrige Criteria for Performance Excellence
– European Foundation for Quality Management (EFQM) System
– Florida Governor’s Sterling Criteria for Performance Excellence
– Deming Prize Criteria
Assessments are available online or can be conducted on-site by ets’ certified practitioners.
Effective strategic plans transform your Vision into action by engaging partners and the workforce. ets’ Strategic Planning and Deployment Solutions are inclusive, fact-based, and recognized as “best practices” by both Baldrige and Sterling Award certified examiners.
– The mission is translated into Key Performance Indicators (KPIs).
– Strategic goal areas are identified to drive the KPIs.
– Goals are translated into Critical Few Objectives™ and a balanced scorecard to focus and align the organization.
– Measurable links of organizational strategy to every employee are developed.
Mission critical outcomes are achieved only when the core processes that drive them are effectively managed. ets’ Process Management solutions enable you to manage
proactively and prevent problems before they occur.
– Desired outcomes are systematically achieved.
– Every workforce member is linked to the Mission, Vision and Values through processes
– Accountability is objectively driven to all levels through measures.
– Suppliers are objectively selected and managed for continuous improvement and long term mutually beneficial relationships.
Flowcharting– Describing processes so that roles, activities, measures and improvement opportunities are identified ets’ certified practitioners.
Control Systems- Developing Standardized Work packages for monitoring performance and enabling proactive employee management to prevent defects and problems through the development of leading and lagging measures, and contingency plans
Systems Integration- Through the integration of the Leadership Team’s balanced scorecard, strategic plan measures, process measurement system, and employee appraisal system, the workforce is totally aligned to the organization’s Vision and goals.
Lean Six Sigma White Belt
The Lean Six Sigma White Belt course is our most popular program for engaging the entire workforce in process improvement and analytical thinking. The half-day format minimizes impacts on program and staffing schedules and is offered at an affordable price. Students attending will be awarded 0.4 CEUs.
Lean Six Sigma Yellow Belt
The Lean Six Sigma Yellow Belt course is a foundational learning program designed to provide essential core competencies for managing processes. It is also the first of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.
Lean Six Sigma DMAIC
The DMAIC course is designed to provide participants with the essential logic concepts and problem-solving tools to systematically analyze and improve any process. Emphasis is placed on the 5 DMAIC steps, the 33 roadmap checkpoints, and the application of the appropriate analytical tools for each step and situation. This course is the second of the three Advanced Yellow Belt courses which are prerequisites to enrolling in the highly acclaimed ets Green Belt Certification program. Students attending will be awarded 0.7 CEUs.
Project Management for Lean Six Sigma
This course is designed to ensure project teams have the skills necessary to develop and effectively implement countermeasures to eliminate root causes discovered when applying the DMAIC methodology. Emphasis is placed on risk analysis, action plans, and determining project Return on Investment. Participants are also taught how to documents results, standardize improvements, and identify opportunities for continuous process improvement. Students attending will be awarded 0.7 CEUs.
Lean Six Sigma Green Belt
The Green Belt Certification program is designed to develop expertise with Lean Six Sigma through the direct application of tools and techniques on a strategic organizational issue. Participant teams are facilitated through process improvement by etsMaster Black Belts during the 5-day program in which they apply knowledge gained in the Advanced Yellow Belt series and additional tools learned for their specific project. The ets Green Belt program is among the most successful in the nation in terms of satisfaction, certification rate, and Return on Investment. Students attending will be awarded 7.6 CEUs.
Lean Six Sigma Black Belt
The ets Lean Six Sigma Black Belt program is designed to develop the in-house expertise organizations need to guide and support the performance improvement process. Emphasis is placed on leadership processes including Organizational Assessments, Key Performance Indicators, Strategic Planning, Work Systems, and advanced Lean Six Sigma statistical tools. Black Belt candidates are expected to demonstrate competency through the application of knowledge to a strategic priority from their organizations. Students attending will be awarded 16.2 CEUs.
The purpose of the Lean Six Sigma Executive Belt Program is to prepare leaders for the implementation of organization-wide Lean Six Sigma and provide the tools necessary to maximize and sustain its benefits. A specific focus of the program is to develop strategies and prioritize projects for significant improvement. Also covered is the leader’s role in ensuring Lean Six Sigma applications are successful and lead to desired culture change. Students attending will be awarded 0.8 CEUs.
Make organizational transformation complete by being recognized as the best through a state, national or international award program. ets can efficiently guide your organization through the award application process, from complete award-winning strategies, and facilitation to site visit preparation.
Using the ets approach, your organization can become a nationally recognized role-model in performance excellence in 3 years or less.
There is no other approach which enables you to more dramatically recognize and honor the workforce for its role in making your organization successful.
ets current and past clients
Alinma Bank, S.A.
Amelia Island Plantation
American Express Travel
A.P. Moller-Maersk Shipping
Aruba Bank, Ltd.
Aubrey Daniels, Inc.
ATM Advisory Board
AT&T Network Cable Systems
AT&T Intellectual Properties
AT&T Bell Labs
AT&T Network Operations Group
AT&T Power Systems
AT&T Transmission Systems Business Unit
AT&T Universal Card
Banco Santander, S.A.
Bank of America
Bascom Palmer Eye Institute
Bausch & Lomb
Chase Manhattan Auto Finance
Chase Manhattan Branch Banking
Chase Manhattan Credit Card Services
Chase Manhattan Mortgage
Chase Manhattan Personal Finance
Chevron Chemical Company
Chevron USA Products Company
Continuous Learning Group, Inc.
CorNet International, Ltd.
Dow Chemical Canada
Duke Power Company
Eli Lilly & Co.
Emergent Group, Inc.
First Union National Bank
Florida Rock Industries
Florida Rock and Tank Lines
Florida Virtual School
Florists’ Mutual Insurance Company
Hudson Tool and Die Company
Hunterdon Medical Center
Lender’s Services Inc.
MacAllister Machinery Company
Massachusetts Health Management Association
Merrill Lynch Americas
Merrill Lynch Credit Corp.
Merrill Lynch Group Employee Services
Merrill Lynch Private Client
Metropolitan Stevedore, Inc.
Mike Shad Ford
Moffitt Cancer Hospital Tampa
Oklahoma City Public Utilities
Rohm & Haas
Sprint / United
UtiliCorp / Black Hills Energy
Wellington Regional Medical Center
Bay – Arenac Great Start Collaborative (MI)
Brevard County Government (FL)
Brevard Public Schools (FL)
Broward County Schools (FL)
Burlington Public Schools (NJ)
Cherry Hill Public Schools (NJ)
City of Jacksonville (FL)
DeSoto County School District (FL)
Florida Agency for Health Care Administration
Florida Agency for Persons with Disabilities
Florida Bureau of Preparedness and Response
Florida Department of Business and Professional Regulation
Florida Department of Children and Families – Hospitals, Districts
Florida Department of Community Affairs
Florida Department of Education
Florida Department of Elder Affairs
Florida Department of Emergency Services
Florida Department of Health (Various)
Florida Department of Insurance
Florida Department of Justice – Second District Court of Appeal
Florida Department of Juvenile Justice
Florida Department of Labor
Florida Department of the Lottery
Florida Department of Management Services
Florida Department of Revenue
Florida Department of Transportation
Florida Division of Blind Services
Florida Division of Emergency Management
Florida Division of Vocational Rehabilitation
Florida Tax Collectors (Various)
Junior League of Indian River (FL)
Kentucky Department of Education
Manatee County Government (FL)
Miami-Dade County Government
Miami-Dade County Health Department
Orange County Government (FL)
Orange County School District
Ottawa Area Integrated School District (MI)
Palm Beach County School District
Pinellas County Schools (FL)
Second District Court of Appeal
School District of Lee County
Big Bend Community Based Care, Inc.
Blind Services Foundation
Brevard Alzheimer’s Foundation, Inc.
Broward Workforce Development Board
Child Care Association of Brevard County, Inc.
Children’s Home Society
Children’s Services Council (Various)
Community Health of South Florida
Early Learning Coalition (FL)
Florida Association of School Administrators (FASA)
Florida Presbyterian Homes
Florida Sterling Council
Kids Central, Inc.
Lee Health Systems
Life Management, Inc.
Moffitt Cancer Center
Partners for Children and Families
School Readiness Coalition (Various)
University of Florida Health
University of Miami Health Systems
United Way (Various)
Voices for Florida’s Children